What is post-production activities? ISO 9001:2015
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What is post-production activities? ISO 9001:2015

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What is post-production activities? ISO 9001:2015

Post protection activities can influence on the conformity of product and service to be deliver and the customer satisfaction. Those activities can have a great impact on customer satisfaction and that is why is important to define and execute them in best way possible.

The organization must preserve the outputs during production and service provision to ensure that they conform to the requirements. For example, some products require certain temperature conditions during storage and those conditions must be provided to the product.

After production, the organization must determine the post-delivery activities and following must be considered:

1- Statutory and regulatory requirements.

Is there legislation that prescribes post-delivery activities. For example, in some cases producers would destroy product that is no longer use. 

2- Potential undesired consequences associated with the product or service.

For example, some products must have the information about recommender daily intake.

3- Nature, use and intended lifetime of products and services.

For example, what the product expiration date.

4- Customer requirements and feedback.

For example, the customer may require linger warranty period.

Once the product is producing and post. Deliver activities is defined, the product needs to be verified to demonstrate that it meets product requirements.

For example, prior to delivery there will be an inspection on sample of the product to determine it is meet the requirements. If products does not meet the requirements, it cannot deliver to customer.

The exclusion to this rule can be made if the relevant authority approve the release or in some cases the approval can be obtained by customer himself.

The documents required prior to the release of products and services can include evidence of conformity to acceptance criteria. For example, laboratory results or report from internal inspection and traceability to person authorizing the release. Meaning that the relevant rule in the company must sign the release document for the product or service.


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