Quality management system course- Operational planning and control
The process control includes establish criteria/ acceptance,
resources needs, process control, documented information with change control.
These important because improper planning and control of the
processes the company can not ensure its processes delivers intended results.
- How to do plan and control processes.
- Determine the product and services requirements.
For example, what we want to produce or how our service
should look like. This at same time the acceptance criteria will tell the company
whether produced or delivered the services as it is intended.
This usually done in the document called product or service specification.
- Determine the criteria for the process that will deliver the product or service.
This meaning the organization need to describe the way of
how its processes are carried out and, in some cases, what values some
parameters must have during the processes.
For example, the small bakery want to produce some bread. The
bakery must identify all processes necessary to produce the bread. First
process is purchasing of ingredients or raw materials and this a job of bakery
owner. Then warehousing process where worker stores other ingredients. Next production
process, the baker is responsible to deliver the bread as requested.
- Determine resources that needed to ensure the products or services will deliver as intend.
Resources includes human resources, facilities, equipment,
and raw materials.
In our example, depending on how many breads the bakery is
planning to produce it must define how many bakers it needs, how many ovens and
what type, how much floor and other ingredients, etc.
- The organization implement controls of the processes according to the criteria.
In our example, what temperature should be monitoring.
- The organization determine what procedures and records will be kept and to what extent.
Propose to keep documents is to ensure that the processes
will be carried out as planned and to demonstrate conformity of the products to
their requirements.
In our example, the procedure how the bread is made, and
this can consider as work instruction. Also, some ingredients require particle temperature
condition during storage then should be some records about temperature to demonstrate
the store properly before the production.
Planning of processes and their controls must result with
outputs that are suitable to organization’s operations.