Free Training Course -Foundations of Quality Management System (QMS) According to ISO 9001:2015 - Resources
The seven clauses from ISO 9001 defines
requirements for availability of resources, competences, awareness,
communication, and control of documented information.
Regarding resources, ISO 9001 requires companies
to identify the resources for quality management system and to ensure available
for everyday operation and continual improvement of quality management system.
Ensuring availability of resources does not
apply only for financial resources, it is including allocated people for
certain activities, dedicated time for operation control activities and so on.
- what is the importance for resources clause?
This clause is important because without the
appropriate resources quality management system cannot be run and that is why
provision of resources is prescribed as a management commitment by the
standard.
For example, if the management define one of the
quality objectives for the next year to be increase the awareness raising
training by two hours per employee, they should assign this responsibility to
someone. Usually that person will be quality manager or management
representative for quality management system and ensure that all employees have
two more hours for this training and ensure the quality manager should have
enough time to conduct training for all employees or dedicate finances to hire
consultant or trainer to conduct the training.
- Other types of resources.
- Organization knowledge.
Organization knowledge is one of resources and
that can be maintain through up to date work, instructions, procedures, training,
etc. But it does not have to be based on internal resources exclusively.
- Monitoring and measuring.
It is also part of resources, but it does not
require to existing in every company. If companies use it, must calibrated, and
verified it to ensure that it provide consistent result.
- Infrastructure.
Infrastructure for provision products and
services also belong to resources and can include building, associated
utilities, equipment hardware, software, transportation resources, information,
and communication technology, etc. However, the standard does not define what
kind of infrastructure is needed for provision products and services.
The standard does not require the resources to
be documented. However, it is common to document the resources through the
budget, human resources plan, quality objectives and plans for their
achievement, management review minutes, etc.