Management Review. ISO 9001:2015 Clause 9.3
Loading ... Civil Engineers Blog

top page

Latest News

top post page

 


Management Review. ISO 9001:2015 Clause 9.3


The nine clause of ISO 9001 ends with the requirement for top management to review the quality management system of the company at planned dated in order to ensure it is suitable, adequate, and effective.

Management does not have to define the operation controls but must know what is going on in the quality management system, are the employee’s performance their duties, if the quality management system is achieving desired results, etc.

Based on that the management must take some crucial decisions. The standard requires top management to review the following aspects:

1- The condition of actions from previous management review.

For example, if the last management review a decision was made to train 3 more internal auditors in order to be able to conduct more internal audits with out the year, the management should check if this action was implemented and what is their results.

2- Changes in external and internal issues relevant to the quality management system.

For example, some external issues have not been addressed such as market trends.

3- Changes in needs and expectations of interested parties.

For example, your client might change requirements regarding one of your products, but the same requirements should be met with other products.

4- Performance of external providers.

Meaning to analysis whether the suppliers deliver what is expected from them and is there a need for additional control of the suppliers.

5- Effectiveness of action taken to address risk and opportunities.

For example, is the level of risk decreased or a level of opportunities increased.

6- Level of achievement of the quality objectives.

When the objectives are met, the management should introduce new ones. But if the objectives have not been met, the management must imitate corrective actions to determine the root cause and to ensure the objective will be met in the future.

7- Information on process performance.

Including nonconformities, corrective actions, monitoring and measurements results, conformity of products and services, audit results and, adequacy of resources.

8- Opportunities for improvement of QMS.

Based on all decisions, management should identify opportunities for improvement of QMS. For example, based on customer feedback, the company may decide to improve customer support process.


The best practices show that usually this review of the QMS is conducted through a meeting where all the pervious mentioned aspects are discussed and analysed. Based on the results of analysis, decisions are taken related to continuo improvement opportunities and the need changes of QMS.

Such meeting should be held at least once a year or more often. The ISO 9001 requires the company documented the result from the management review as evidence, usually after the meeting, the outputs are documented in management review meeting minutes or in a report.

- Mandatory outputs of the management review include:


1- Opportunities for improvement.

For example, you can raise a bar for some project objectives that already achieved, and this will make you to create some new plans for achieving them and this will lead to improvement.

2- Decisions related to the changes of the quality management system.

For example, the company decide to outsource some processes and establish the new controls for outsource processes.

3- Resources needs.

For example, during analysis of quality objectives achievement, the management may conclude some objectives have not been met because the lake of resources and in the new plans for achieving objectives, additional resources will be appointed.


No comments
Post a Comment