Control of nonconforming outputs. ISO 9001:2015 clause 8.7.
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Control of nonconforming outputs. ISO 9001:2015 clause 8.7.

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Control of nonconforming outputs. ISO 9001:2015 clause 8.7.

Nonconformities can occur in every process in a company. Standard requires nonconforming outputs must be identified and controlled to prevent the nonconforming product reaching to the cutometer.

Nonconformities are further mentioned in ISO 9001:2015 clause 10.2 but the focus of that clause in how the nonconformities will be resolved through corrective action while this clause 8.7 defines in detail how nonconformity should handle before initiating corrective action.

Control of nonconformity outputs is important because delivery nonconforming products and services will lead to dissatisfaction of your customer, penalties, and lawsuits.

Action to address nonconformities must be appropriate to the nature of the nonconformity and its effects on product or service.

Nonconformity outputs can be dealt in one or more following ways:

1- Correction.

In some cases, nonconformity can be removed by simple correction. For example, some parts of chairs produced by the furnishing company not glued properly. So, they sent back for additional gluing.

After correction, the company must verify that the corrected product is conforming to the original requirements.

2- Segregation, containment, return or suspension of provision products and services.

For example, during the food storage prior to deliver to the customer, the storage temperature exceeding to the end value. This does not necessary mean that the food is not fit to use but delivery process must be stopped, and food must segregate from the other food and send for analysis.

3- Informing the customer.

The company must determine if it is necessary to inform the customer about nonconforming output.

For example, if the company discover nonconformity after the products and services are delivered or if the nonconformity will jeopardize delivery of products and services.

4- Obtaining authorization for acceptance under concession.

In some cases, delivery of nonconforming products can be allowed by the customer and in such cases, the customer must provide to the company approval prior to delivery.

This usual happens when the nonconformity of product original requirements is small and does not significantly influence the characteristics.

 

These rules apply to all nonconforming outputs and even to these that is discover after delivery of products and services.

The standard requires companies to keep records that describe nonconformity and action taken to remove them. This usually done in the record called nonconformity record. And this record must contain name of the authority deciding on the actions taken in respect to nonconformity.


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